Getting new dive gear is exciting, and we know that it can also come with a few questions. At DIVEVOLK, we are committed to providing you with a seamless experience from the moment you unbox your housing to your adventures deep beneath the waves. To help you find answers quickly and easily, 24/7, we've created a comprehensive online support hub.
This post is your personal guided tour of these resources, showing you exactly where to find the information you need to dive with confidence.
Step 1: "Will My Phone Fit?" – How to Use the Official Compatibility List
This is the most common and important question we get, and we've made it easy to find the answer. We maintain a comprehensive, continuously updated spreadsheet that details compatibility for a huge range of smartphones with our housings.
As you can see in the screenshot below, the list is broken down by phone model (like the iPhone 15 and 16 series) and shows compatibility across our SeaTouch 4 Max, Plus, and Platinum housings with a clear 'Y' for Yes or 'N' for No. This is your single source of truth for phone fitment!
Click Here to View the Official Compatibility List
Step 2: "I Got a New Phone!" – How to Get a New Adapter
One of the best features of the DIVEVOLK system is its modularity. When you upgrade your phone, you don't always need a whole new housing! You simply need the correct internal adapter. We provide two easy options to get one:
- Option A: Purchase a Pre-Made Adapter: You can buy a new, professionally made adapter directly from the DIVEVOLK store for a guaranteed perfect fit.
- Option B: 3D Print Your Own (For Free!): For our users with access to a 3D printer, we offer a unique and cost-effective solution. You can download the design files for a wide range of phone models for free from our website and print your own adapter.
Friendly reminder: Before ordering or downloading, please verify your dive case model to ensure compatibility with the correct phone adapter. Using the wrong adapter may cause fitting issues or malfunction.
For a detailed guide on this process, check out our full article: Customizing the Perfect Adapter Block for Your DIVEVOLK Housing and Phone.
Step 3: A Deep Dive into the "Technical Supports" Hub
The heart of our support section is the "Technical Supports" page. This is the central hub where you can find all our manuals, download links, and important information. Let's walk through what you'll find there, as shown in the screenshot below.
Here’s a breakdown of the key sections on that page:
Compatibility Resources
This section contains the master link to the official compatibility spreadsheet we mentioned in Step 1. It's your go-to resource for checking if a phone will fit.
3D Printed Adapters
For those who want to print their own adapters, this is your destination. You can download the 3D printing files (in .stl format) for a wide range of phone models here, completely free of charge.
Important Information
This section contains key updates and helpful guides for specific situations. For example, this is where you can find our recommendation for "Android Screen Wake Apps" to solve screen timeout issues on certain phone models.
User Manuals
Need a digital copy of your manual or misplaced the original? You can download detailed PDF user manuals for all our housings (the complete SeaTouch series) and major accessories right here.
Visit the Technical Supports Hub Now
Step 4: Want to Take Your Skills Pro? Check Out Matthias Lebo's Online Course!
For those who want to truly master their equipment and unlock their creative potential, we've collaborated with Swiss Underwater Cinematography Champion Matthias Lebo to create the official DIVEVOLK Online Course. This is your one-stop resource for everything you need to know.
This comprehensive course covers everything from underwater camera basics to advanced smartphone shooting techniques to help you achieve your desired results. You will learn about:
- All the features of the Divevolk SeaTouch 4 Max underwater smartphone housing.
- The purpose and use of various accessories.
- The most practical third-party apps for photo and video.
- Pre-dive preparation, maintenance, and care tips to keep your system in top condition for future adventures.
The entire online course can be completed through the mobile app "Underwater Video Academy," available for both iOS and Android. This means you can download the course materials and learn anytime, anywhere, even without an internet connection!
You can purchase the course directly from our website. Plus, we have a special offer: get an exclusive discount on the online course when you add it to your cart along with any DIVEVOLK housing or accessory order!
Explore the Official Online Course
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Conclusion: Empowering Your Underwater Journey
We want you to feel confident and prepared every time you take your DIVEVOLK gear for a dive. By using these online resources—the Compatibility List, 3D printing files, and detailed User Manuals—you can find answers to most questions on your own schedule.
Explore these resources, and if you still can't find what you're looking for, our customer service team is always ready to help. Happy diving!
Still have questions? Contact Our Support Team!
