Your DIVEVOLK housing is engineered to provide a precise, secure fit for your smartphone, turning it into a powerful underwater camera. To ensure a seamless experience every time, it’s important to understand the common reasons why a phone might feel tight or get stuck in its housing. This guide will walk you through the primary causes and provide a simple solution for removal, but most importantly, show you how to prevent it from ever happening.
Why Does a Phone Get Stuck? The Two Main Causes
In almost every case, a phone that is difficult to insert or remove is due to an accessory being left on the device. The internal dimensions of our housings are precisely machined, and even a fraction of a millimeter can make a difference.
1. Screen Protectors: The Most Common Culprit
The number one reason for a phone getting stuck is an aftermarket screen protector.
- A thin, plastic-style screen protector can sometimes adhere to the bottom of the housing's touchscreen membrane, creating a sticky effect.
- A thicker, tempered glass screen protector adds significant thickness to your phone, causing it to wedge tightly inside the housing, making removal very difficult.
Extra screen protectors are the most common cause of a phone getting stuck in the housing.
2. Aftermarket Lens Protectors
Some users add individual protective caps or films over their phone's camera lenses. Similar to screen protectors, these add extra thickness and can cause the phone to jam against the housing's lens port area, preventing smooth insertion or removal.
How to Safely Remove a Stuck Phone
If you find your phone is stuck, don't worry! Your DIVEVOLK product package includes an emergency card and a small wrench specifically for this situation. Here’s how to use them:
- Gently slide the thin emergency card into the gap between your phone's screen protector and the housing's inner touchscreen membrane. This will break the adhesion.
- Once the card is inserted, use the small wrench to carefully grip the edge of the internal adapter block and gently pull both the block and the phone out together.
For a clear, step-by-step demonstration, please watch our official video tutorial on YouTube:
Prevention is Key: Best Practices for a Perfect Fit
The best way to deal with a stuck phone is to prevent it from ever happening. By following these simple pre-dive steps, you can ensure a perfect fit and optimal performance every time.
1. ALWAYS Remove Screen and Lens Protectors
Before inserting your phone into the housing, you must remove any and all aftermarket screen protectors, tempered glass, or lens caps. An extra screen protector not only makes the phone too thick, potentially straining the housing, but it also significantly reduces the underwater touchscreen sensitivity. For the best performance and a guaranteed fit, always use your phone "naked" inside the DIVEVOLK housing.
2. Double-Check Your Phone's Compatibility
Ensure your phone model's dimensions are a perfect match for the housing. If your phone is slightly too thick or wide (perhaps due to a regional manufacturing difference), it can cause a tight fit.
If you are ever unsure whether your specific phone model is suitable for the housing, the best course of action is to check our official Phone Compatibility List or contact our customer service team directly for confirmation. We are always here to help!
By following these simple preventative measures, you can avoid the frustration of a stuck phone and ensure your DIVEVOLK housing is always ready for your next underwater adventure. Dive safe and happy shooting!
